Refund Policy
Last updated: 2026-07-29 · Pintell (品探)
First subscription payment
You may request a full refund within 7 calendar days of the first paid subscription purchase if no paid-plan report credit or paid-only feature has been used. After use, payments are generally non-refundable except where required by law or where Pintell confirms a material service failure.
Renewals
You may cancel before the next billing date. A successfully processed renewal is generally non-refundable for that billing period. Contact us and Paddle promptly for duplicate, unauthorized, or legally revocable transactions.
One-time credit packs
A one-time credit pack may be refunded within 7 calendar days only if it is completely unused. Partially used packs are not normally refunded pro rata, except where required by law or where a verified system failure applies.
Failure to deliver
If a Pintell system failure consumes a credit without delivering a report, we first return the credit automatically. If the paid service remains unavailable, we may refund the verified undelivered portion. A report stopped because public intelligence is insufficient does not consume a credit.
How to request a refund
Send your account email, Paddle transaction number, purchase date, and reason to support. You may also use the buyer-support link in your Paddle receipt. Approved refunds go back to the original payment method; timing depends on the bank or payment method.
Abuse and chargebacks
Buying, heavily using, and repeatedly refunding the service, false unauthorized-payment claims, or other abuse may lead to rejection and account suspension. Please contact us to review service records before initiating a chargeback.